Privacy Policy

1. Introduction

Dan Wa Trucks ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website danwatrucks.com (the "Website"), contact us, or engage with our services related to ISUZU truck sales, pick-ups, buses, and financing in Kenya.

We comply with the Kenya Data Protection Act, 2019, and other applicable laws. By using our Website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and payment details when you fill out contact forms, request quotes, subscribe to newsletters, or make inquiries.
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources collected via cookies and analytics tools.
• Communication Data: Records of calls, WhatsApp messages, or emails exchanged with our team.
• Transaction Data: Details of ISUZU vehicle purchases, financing applications, or services, including vehicle preferences.

We do not collect sensitive personal data (e.g., health, religion, or ethnic origin) unless voluntarily provided and necessary for specific services.

3. How We Collect Information

• Directly from You: Through forms, newsletter subscriptions, quote requests, or customer support interactions via phone or WhatsApp.
• Automatically: Via cookies, server logs, and tools like Google Analytics.
• From Third Parties: Partners, payment processors, or publicly available sources (with your consent where required).

4. How We Use Your Information

We use your data to:

• Provide and improve our services (e.g., process quotes for ISUZU vehicles, assist with financing, schedule viewings).
• Communicate with you about inquiries, updates, promotions, and newsletters (you can opt out anytime).
• Analyze Website usage to enhance user experience and content.
• Comply with legal obligations, prevent fraud, and resolve disputes.
• Personalize marketing and recommendations based on your interests in ISUZU trucks, pick-ups, or buses.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service Providers: Hosting providers, payment gateways, email services, and analytics partners under strict confidentiality.
• Business Partners: ISUZU East Africa, financing institutions, or logistics providers (only with your consent for specific transactions).
• Legal Authorities: When required by law, court order, or to protect our rights.
• In Business Transfers: During mergers, acquisitions, or asset sales (your data remains protected).

6. Data Security

We implement industry-standard measures including encryption (SSL/TLS), firewalls, access controls, and regular audits to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Data is stored on secure servers in Kenya, with retention only as long as necessary (e.g., 7 years for financial records per Kenyan law).

7. Your Rights Under Kenyan Law

As a data subject, you have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing (e.g., for marketing).
• Withdraw consent at any time.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
• Request data portability.

Contact us to exercise these rights; we respond within 30 days.

8. Cookies and Tracking

Our Website uses cookies for functionality, analytics, and marketing. You can manage preferences via your browser settings or our cookie banner. Essential cookies cannot be disabled.

We use Google Analytics (opt-out available at tools.google.com/dlpage/gaoptout).

9. Third-Party Links

Our Website may link to external sites (e.g., ISUZU partners or social media). We are not responsible for their privacy practices; review their policies.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. Contact us if you believe we have such data for immediate deletion.

11. International Data Transfers

Data may be transferred to countries with adequate protection (e.g., for ISUZU-related services). We use standard contractual clauses where needed to ensure compliance.

12. Changes to This Policy

We may update this policy periodically. Changes are posted here with the updated effective date. Continued use of the Website constitutes acceptance.

13. Contact Us